Shipping Info and Returns Policy

We ship United States Postal Service Mail (USPS). If you wish to use another carrier please contact usOur US Carriers are restricting international shipments to all countries except Europe and Canada. Unfortunately, the rates quoted are our costs for shipping to you and a correct price.  Please check carefully, especially if ordering from Australia or New Zealand.

Shipping Rates:

1. Shipping Within the United States

Rates are based on order amount.

Orders of $180 or more ship FREE. Packages are typically sent First Class Mail but Priority Mail may be used, at the discretion of the vendor, depending upon the weight of the package.

Standard Mail - orders up to $180 = $4.90. Orders ship First Class Mail.

Expedited Mail - orders up to $180 = $9.00. Orders ship USPS Priority Mail.

Expedited Mail - orders $180 and over  = $9.00. (These orders will ship for free if you select Standard Mail at check out). Expedited will ship USPS Priority Mail.

2. Shipping To Canda, U.K. France, Spain, Germany

Standard Mail - orders up to $250 = $29.00. Orders ship First Class International Mail which is not track-able and packages are not insured. Delivery is at your own risk.

Standard Mail - orders over $350 = FREE. Orders ship First Class International Mail which is not track-able and packages are not insured. Delivery is at your own risk.

Expedited Mail - all orders = $55.00. Regardless of order size. Orders ship USPS International Priority Mail. Orders can be tracked and will be insured for $200.

2. Shipping To Rest Of World

Standard Mail - orders up to $250 = $365.00. Orders ship First Class International Mail which is not track-able and packages are not insured. Delivery is at your own risk.

Standard Mail - orders over $250 = $395.00. Orders ship First Class International Mail which is not track-able and packages are not insured. Delivery is at your own risk.

Our US Carriers are restricting international shipments to all countries except Europe and Canada. Unfortunately, the rates quoted are our costs for shipping to you and a correct price.  Please check carefully.

Returns


We accept returns within 20 days so long as the following conditions are met. Please contact us before mailing returns:

  • The canvases must be in the same condition as shipped.
  • Kits can not be opened. Once opened we can not accept the return.
  • Threads are only returnable if the package has not been opened, whether they were pulled for a canvas or packaged with a kit.
  • Shipping charges are not refundable.
  • Special order items are not returnable.
  • We will issue a refund for any item that meets the above criterion, upon receipt of the returned item.


If there is a product defect please notify us and return the item within 10 days. If defective, we will refund your money, including shipping costs, or replace the item if requested and available.